Operated inside product teams at
Chase Bank · Home Depot · IHG Hotels · Camping World · Puig
Jonathan Jackson and SMG-Ops make sure they like what they find.
Jonathan Jackson is a fractional intelligence systems partner. SMG-Ops builds the orchestration layers that keep founder-led teams prepared, positioned, and ahead. Without turning anyone into an engineer. If your team already has intelligent agents, eval harnesses, and engineering infrastructure in production, Jonathan plugs in and raises the ceiling.
Intelligent agents now research companies before human buyers do. Jonathan builds the content, structure, and intelligence layers that agents read, extract, and surface — whether your team runs Claude from a browser or deploys agent pipelines at scale.
His clients are founders closing enterprise deals — the kind where one meeting determines the outcome. They walk in with deal history, buyer context, and objection responses formatted for Claude or ChatGPT and loaded in one click.
Delivered in 48 hours. No black box. Jonathan shows up, learns your world, builds what works, and teaches you to run it.
The Problem
The internet shifted. Organic click-through rates collapsed 61% in 2025. Intelligent engines now answer buyer questions before a human ever reaches you. The companies that get cited win. The companies that don't become invisible. This is the Interpretation Economy — and most founders don't know they're already losing it.
Before your pitch. Before your deck. Buyers ask Claude or ChatGPT about you first. If your content is thin, vague, or consensus-only — you get averaged out of the answer. Most founders haven't checked what comes back.
Deal history, buyer objections, competitive positioning — scattered across threads, notes, and memory. The team that walks in with all of it structured and ready wins more rooms.
Vendors sell solutions. Nobody learns your world first. Jonathan shows up, learns your business, and builds what works. Then teaches you to use it.
The Solution Kit
Your team walks into a room with an enterprise that needs results. The intelligence systems we build make your solution the only logical choice before anyone says a word.
Less hype, more results.
Citation Economy
If your homepage doesn't establish who you are and what you do in the first paragraph, agents skip you. Your competitors who do get cited — every time.
Information Gain
Agents already know the industry average. They only cite content with a knowledge delta — original data, proprietary insight, specific numbers. Generic language gets averaged out of every answer.
Learn
Jonathan reads your world before touching any tool. Every engagement starts with a deep briefing. Deal history. Team credentials. What your buyers care about. What your competitors say. No assumptions.
Build & Evals
The job is zero to one. Orchestrate the model. Add guardrails. Wrap it in an eval set. Ship an application your team can trust — with documented pass/fail scores, version history, and cost-per-run visibility. Once the foundation is solid, your engineers build on top of it. Jonathan doesn't need to come back. That's the point.
Transfer
Your team owns it. Jonathan doesn't fish for you. Every deliverable includes a Loom walkthrough. You learn the system. You run it. Jonathan stays available as your fractional intelligence partner — not as a dependency.
Trust Capital
Intelligence systems are built in code. Trust is built in the room. Every SMG engagement closes with in-person implementation. Your team meets the intelligence layer directly. Workflows get stress-tested, questions get answered in real time, and your people walk out owning the system, not waiting on it.
In every room that matters.
→ BOOK A CALL WITH JONATHANEvent Orchestration
Restaurant owners, caterers, and venue operators are invisible in agent-generated recommendations — and losing bookings because of it. Jonathan builds the discovery infrastructure and intelligent guest experiences that put your operation in front of the right people, at the right moment.
See the full frameworkDiscovery Gap
Most hospitality operators don't appear in agent recommendations at all. Not because they're not good — because their content isn't structured for how agents read it. That is fixable.
Guest Intelligence
A QR code at the table. An intelligent experience that answers questions, handles reservations, and represents your brand. Built into your operation — not bolted onto it.